EFFECTIVE CUSTOMER SERVICE

BASIC INFORMATION

  • Starts: March 2, 2021
  • Length: 3 Days
  • Location: Lagos
  • Fees: ₦ 95,000
  • Reserve: 40
  • Downloaded: 120

Programme Description

This effective Customer Service Training programme will show you how to build first rate client support skills. Also, with in today’s world, one unbelievable client experience can translate to thousands more. That is the reason why appropriate customer service can help increment revenue and customer loyalty. Great customer service skills are basic for any business and learning the stunts and strategies of good customer care can be immensely advantageous for the individual and expert existence of anybody. Take this effective customer service today to improve your communication capacities and ace any client confronting job.

Programme Objective

Participants will be able to:

  1. Identify the benefits of effective customer service
  2. Understand specific customer service behaviour
  3. Recognize barriers to delivery of outstanding customer service
  4. Demonstrate how to measure customer satisfaction level
  5. Apply effective techniques for dealing with customers

 

Programme Modules

  1. Introduction to customer service
  2. Dealing with customers
  3. Customer service technique
  4. Effective customer service assessment
  5. Benefits of effective customer service
  6. Barriers to delivering effective customer service
  7. Customer behavior: Measuring customer satisfaction level
  8. Personal Action Plan (PAP): Improving customer service
  9. Conversations Over the Telephone: Telephone Etiquette
  10. Customer Lifecycle

Programme Outcomes

At the end of the programme participants will be able to:

  1. Develop the ability to handle demanding customers and difficult situation
  2. Know the importance of standards in customer service
  3. Think in customer centric way
  4. Lead to more sales from existing customers
  5. Recognize how bad customer service can affect the state of an organization

Target Participants

This course is ideal for anyone seeking training in customer service and customer care. The majority of participants attending our customer services courses are in customer facing or customer support roles, who want to develop their customer service skills and behaviours.

Programme Information Session

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