In today’s world, good customer service skills are essential for any business, and learning the tricks and techniques of good customer service can be hugely beneficial for the personal and professional lives of anyone. Take this course today to improve your communication abilities and ace any customer-facing role. Challenging and difficult relationship such as negotiation, influencing, conciliation, convincing, compromising, and persuading the internal and external stakeholders such as client, contractors, consultants, vendors, cross functional teams are essential and critical for successful project and business.
Participants will be able to:
At the end of the programme participants will be able to:
Customer Relationship Executives, Customer Service Officers, Human Resource Personnel, Sales Personnel. Anyone willing to enhance or launch their career in CRM, Professionals who wants to learn techniques to work with other colleagues, Team leaders, supervisors, section heads and managers, Professionals who have an interest in a management position, Project, purchasing, finance & production officers and personnel, Technical professionals including those in Maintenance, Engineering & Production, Secretaries, clerks, administrative and support staff.
Strengthening leadership and business skills with new perspectives, new thinking and new ideas. We offer 25+ programmes for "The Challenge of Leadership" that support your important career transitions.