Regardless of which area you work in, you will always come face to face with conflict whether that conflict is verbal, physical or written, there is no way to avoid it. People who deal with conflict effectively are valued. Effective teamwork requires training and an understanding of what goes into encouraging healthy team performance. Collaboration is a vital part of both your personal life and your career, so learning team development and a bit about organizational culture could be a great start to a rewarding future. The course will equip delegates with conflict management, team working and work ethics skills through effective deployment of our training methodology.
Participants will be able to:
At the end of the programme participant will be able to:
All administrative personnel, supervisors, Secretaries, Front desk attendants, PA’s, Customer service and anyone in the office environment, who want to build on their skills and knowledge.
Strengthening leadership and business skills with new perspectives, new thinking and new ideas. We offer 25+ programmes for "The Challenge of Leadership" that support your important career transitions.