Open Programmes Human Resources Management
CONFLICT MANAGEMENT, TEAM WORKING, RELATIONSHIP AND WORK ETHICS

Regardless of which area you work in, you will always come face to face with conflict whether that conflict is verbal, physical or written, there is no way to avoid it. People who deal with conflict effectively are valued.  Effective teamwork requires training and an understanding of what goes into encouraging healthy team performance. Collaboration is a vital part of both your personal life and your career, so learning team development and a bit about organizational culture could be a great start to a rewarding future.  The course will equip delegates with conflict management, team working and work ethics skills through effective deployment of our training methodology.

Programme Objective

Participants will be able to:

1. Communicate directly and clearly to avoid conflict
2. Give and receive constructive feedback
3. Recognize different stages in a group’s development
4. Adjust own behaviour related to the development stage of the group
5. Understand the need for and use of different leadership styles

Programme Modules

1. Understanding personality types of work
2. Steps to effective communications
3. Distinguish between different personality types and choose the best communication method for each.
4. Understand personality types with a focus on your type and how to work with others with different preferences in a work environment
5. Identify how different personality types are likely to react to situations.
6. Exploring behavioural preferences
7. Key tasks of a team
8. Teamwork and Work ethics
9. Handling Conflict
10. How to create a remote workplace that keeps employees connected and engaged

Programme Outcomes

At the end of the programme participant will be able to:

1. Realize that if conflict is dealt with effectively, then a positive resolution is likely to be the result.
2. Learn how to distinguish between different personality types and choose the best communication method for each.
3. Understand personality types with a focus on your type and how to work with others with different preferences.
4. Identify how different personality types are likely to react to situations.
5. Understand work environment culture

Target Participants

All administrative personnel, supervisors, Secretaries, Front desk attendants, PA’s, Customer service and anyone in the office environment, who want to build on their skills and knowledge.